A. PERSONALLY IDENTIFIABLE INFORMATION.
However, MDBilling.ca Limited retains the right to inform users about any change in their administrative policy that may affect the information on users that is stored in our database. MDBilling.ca Limited may be required to disclose users’ information in compliance with a lawful court order or any governmental regulatory requirement. We may also disclose information to our lawyers in connection to any legal proceedings or in line with the business practices that are geared towards quality control and maintaining sound systems operation.
MDBilling.ca Limited may use contact information provided to contact the user about any aspect of their account, or about a product that in our judgment we think might interest a particular user, or to inform the users about an impending downtime or upgrade, or invite the user to a service related survey. Should you decide to stop receiving such notifications from us, you may proceed to edit your preferences accordingly.
B. SUBMISSION OF USERS’ DATA.
MDBilling.ca Limited provides a system whose functionality necessitates intake and retention of clinical and personal information of individuals which is provided or entered by such subscribers. The system will only retain information that is provided entered or imported by subscribers or their duly constituted agent(s). The clinical and personal information provided or entered by a subscriber remains the property of such subscriber and MDBilling.ca Limited will not share, sell or otherwise make available such information to unauthorized person. Any disclosure to a third party shall only be made with the consent of the subscriber.
C. CONTROL OVER SUBSCRIBERS’ DATA.
Any data provided or entered by the subscriber belongs to such subscriber and as such, the subscriber has control over who has access to such information. Only users approved by the subscriber will have access to the data. Safeguard measures to ensure authorized access include the use of a username and a password. The subscriber has the obligation of keeping the password and username safe as well as making sure that any person who has access to view such private information is permitted to do so.
D. MONITORING OF SYSTEMS USAGE.
We at MDBilling.ca Limited may use the information on subscribers for our internal purposes including but not limited to, preparation of billing information and monitoring of server and system performance.
We may also display advertisements on this site using the aggregate and anonymous information that we have gathered through this site. We may use such aggregate information to display tailored advertisements that are targeted to the kind of audience that a subscriber belongs to. This does not in any way negate our pledge not to share personally identifiable information with any person without the subscribers consent.
E. TRANSACTIONAL INFORMATION.
Subscribers may sometimes be required to enter sensitive information to complete a transaction through this site. Such information may include credit card information or bank account details. It is our policy at MDBilling.ca Limited to secure information submitted that way in accordance with industry standards and proprietary measures. MDBilling.ca Limited is compliant with Payment Card Industry, an industry standard regarding credit card data. For more information on PCI standards, please visit https://www.pcisecuritystandards.org/.
H. DATA RETENTION.
We reserve the right (but do not undertake) to reject, suspend, alter, remove or delete Data or to disclose to the relevant authorities any Data if it breaches our terms and conditions or it is necessary to protect us or others or where we have reasonable grounds for believing that a criminal act has been committed) or if we are required to do so by law or appropriate authority, without notice.
Upon termination of your account you will lose all access to the Service and any portions thereof. After a period of time, at MDBilling.ca discretion, we will delete any data stored in or as a part of your account(s).
I. GOVERNING LAW AND HIERARCHY.
Frequently Asked Questions
WHERE DOES MDBILLING.CA GET PERSONAL HEALTH INFORMATION?
MDBilling.ca receives personal health information (PHI) through care providers, typically physicians, who are requesting services on behalf of their patients. It also collects PHI through hospitals and clinics who coordinate the provision of services. Collectively in this context, physicians, hospitals and clinics are referred to as Health Information Custodians (HICs).
HOW DOES MDBILLING.CA USE PERSONAL HEALTH INFORMATION?
MDBilling.ca uses the personal health information it collects to submit medical billing information to the Ministry of Health and Long Term Care and other Insurance Payers.
TO WHO DOES MDBILLING.CA DISCLOSE PERSONAL HEALTH INFORMATION?
MDBilling.ca does not disclose Personal Health Information (PHI) unless required or permitted to by law. MDBilling.ca shares PHI based on implied consent, which allows Health Information Custodians (HICs) to disclose your PHI to another custodian for the purposes of providing or assisting medical billing purposes.
WHAT SAFEGUARDS ARE IN PLACE TO PROTECT PERSONAL HEALTH INFORMATION?
MDBilling.ca aggressively protects personal health information to ensure it is protected at all times. MDBilling.ca employs the following safeguards to protect personal health information: All PHI is hosted in secure, access controlled facilities. All information is encrypted while “at rest” (stored in a database) and “in transit” (being viewed in MDBilling.ca software over the internet). MDBilling.ca uses software access controls to limit access to its software solutions to authorized users. MDBilling.ca software solutions audit all user access to PHI.
- MDBilling.ca has conducted a Privacy Impact Assessment (PIA) and a Threat Risk Assessment (TRA).
WHAT POLICIES DOES MDBILLING.CA HAVE IN PLACE TO ENSURE PERSONAL HEALTH INFORMATION IS PROTECTED?
CAN PATIENTS WITHDRAW CONSENT TO DISCLOSE PERSONAL HEALTH INFORMATION?
Patients may withdraw consent at any time. Patients also have the right to restrict access to all or part of their personal health information. In either case, this is done by notifying the relevant health information custodian (usually, the patient’s physician) who is a user of the MDBilling.ca software.
Subscribers may contact us to make enquiries or to the accuracy of their personally identifiable information and to request the update, correction or deletion of such information should they wish to do so. Any query, comments or concerns can be sent to us by email: [email protected] or by postal mail at the following address:
Attn: Chief Privacy Officer
1235 Bay Street, Suite 700